Customizable GCX-SCR Exam Mode & GCX-SCR Latest Dump

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 2	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 5	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which of the following best defines the ACD evaluation method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills.
B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
C. Looks for the first available agent and ignores any skill requirements.

Answer: A

NEW QUESTION # 30
Which of the following best defines the ACD evaluation method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills.
B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
C. Looks for the first available agent and ignores any skill requirements.

Answer: A

Explanation:
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.

NEW QUESTION # 31
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A. Knowledge levels
B. Index Ratings
C. Languages
D. Medians
E. Skills

Answer: C,E

Explanation:
The attributes Languages and Skills are essential in ensuring that interactions are routed to the most qualified agent in Genesys Cloud CX.
* Languages: This attribute ensures that interactions are routed to agents who can communicate in the customer's preferred language, enhancing the customer experience by providing language-appropriate service.
* Skills: This attribute ensures that the interaction is handled by an agent who has the necessary skills to resolve the customer's issue effectively. Skills might include technical expertise, product knowledge, or specific customer service abilities.
These attributes are crucial in ACD (Automatic Call Distribution) configurations, where the goal is to match customers with agents who are best equipped to meet their needs.

NEW QUESTION # 32
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose two.)

A. Scripts can be shared with other users within the same organization.
B. Scripts can be shared across organizations.
C. Scripts cannot be shared across divisions.
D. Scripts cannot be shared between users.

Answer: A,C

Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
* Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed.
* Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
References:
* Genesys Cloud CX Script Sharing and Permissions Documentation.

NEW QUESTION # 33
The ________________ allows you to easily format text using Markdown syntax.

A. Input Component
B. Text Component
C. Image Component
D. Markdown Component

Answer: D

Explanation:
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax.
This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user- friendly way to enhance the visual presentation of text in scripts.

NEW QUESTION # 34
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Customizable GCX-SCR Exam Mode & GCX-SCR Latest Dump

Genesys GCX-SCR Exam Syllabus Topics:

Customizable GCX-SCR Exam Mode Will Be Your Best Friend to Pass Genesys Cloud CX: Scripting Certification

Genesys Cloud CX: Scripting Certification Sample Questions (Q29-Q34):

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